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Combining rich experience in call center operations and a thorough understanding of client’s requirements in E-Commerce outsourcing service, 800 TeleServices is providing tailor made marketing strategies and tactics to our clients, aiming to improve their competitive advantage in the E-Commerce field. Individual companies has different needs in their E-Commerce outsourcing and 800 TeleServices believes that a suitable E-Commerce outsourcing strategy relies on a combination of factors, such as industry characteristics, corporate differentiation, brand image, sales-channel tactics and supply-chain management. More and more companies seeking for professional E-commerce outsourcing service in China aiming to achieve their business objectives. Because they believe it is the most risk-free way of transforming business to on-line and open a blue ocean for their business in the shortest time frame.

Established in August 2010, Aquanations is the E-commerce arm of the 800 TeleServices Group that specialized in brand asset management, marketing consulting , on-line advertising and promotion. Aquanations’s services compliment the solutions that provided by 800 TeleServices Group, to make it a real one-stop E-Commerce outsourcing service provider that covers from pre-sales, post-sales to all CRM activities in China.

Being one of the first batch of TaoBao partnerships, 800 TeleServices is able to leverage more resources and support from the TaoBao businesses platform and to assist our clients to win more end-users and broaden their brand influence in the E-Commerce market in China.

800 TeleServices enables our clients to mould and reshape their new business strategies and provide a total solution to E-Commerce outsourcing in China by mastering corporate requirements regarding IT tactics, business processes and management demand.

800 TeleServices One-Stop E-Commerce Outsourcing China Services
  • · E-Commerce Outsourcing China Strategic Planning
  • · Customized CRM/eCRM Designing
  • · Official Website/Taobao Flagship Web-Shop Designing & Developing
  • · Cross Online Web-Shop Data Synchronization
  • · Cross Channels (Chat/Phone/eMail/SMS) Pre-Sale, Sale & Post-Sale Enquires Support
  • · Real-time Sales Guidance & Order Processing
  • ·Campaign / Marketing Activity Support
  • · Trade Dispute / Complaint Handling
  • ·Post-Sale Product Usage Guidance / Technical Supporting
  • · Implement Buzz / Event / Activity / Community Marketing
  • · Business & Brand On-Line Intelligence Analysis
  • · Online Interactive / Integrated Marketing Campaign Supporting
  • · Webpage Updating & Content Maintenance
  • · Web Server Hosting and Maintenance Support
  • · Product / Promotion Information Updating
  • · Online Orders / Stock / Delivery Management
  • · Customer Feedback / Comments Management
  • · Promotion Planning & Implementation
  •   · (e.g.How to Leverage and Apply TaoBao Mall's Free / Paid Promotional Resources)
  • · Search Engine Optimization (SEO)
  • · eDM Designing & Delivering Management
  • · Cross Web-Shop or Cross Industry Joint-Promotion / Co-Marketing
  • · eCRM Data Consolidation, Processing & Analysis
  • · Online Web-Shop Visiting / SEO Effectiveness / Sales Analysis
  • · eMarketing / ePromotion Effectiveness Analysis
  • · Consumer Behavior Analysis

800 TeleServices also possess a powerful electronic Customer Relationship Management system (eCRM) which integrates all the data from email, telephone and online chatting. This system enables our clients to update end-users information immediately and also streamlined the cross-sell or up-sell to new products. In the area of the E-Commerce outsourcing , eCRM’s application will help the company to improve the relationship with end-users, business partners and suppliers and to maximize the market opportunities.

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